FAQs

Welcome to the Fikhy.com FAQs page! Here you’ll find answers to common questions about using our platform, writing reviews, managing your account, and our privacy practices.

1. Getting Started with Fikhy.com

  • What is Fikhy.com? Fikhy.com is a user-generated platform where you can discover and review restaurants, cafes, and food establishments. Our aim is to provide an authentic space for food lovers to share their dining experiences and help others make informed choices.
  • Do I need an account to browse reviews? No, you can browse restaurant listings and read reviews without creating an account. However, to write reviews, save favourites, or interact with other users, you’ll need to register.
  • How do I create an account? Click on the “Sign Up” or “Register” button, usually located in the top right corner of the page. You’ll need to provide your name, email address, and create a password. You might also have the option to sign up using your Google or social media account.
  • Is Fikhy.com free to use? Yes, creating an account and using the core features of Fikhy.com (Browse, writing reviews, saving lists) is completely free for users.

2. Writing Reviews & Contributing

  • How do I write a review? First, ensure you’re logged in. Navigate to the restaurant’s page you wish to review. You’ll find a “Write a Review” or “Add Review” button. Click on it, provide your star rating, write your detailed review, and you can also upload photos.
  • What makes a good review? A good review is helpful, honest, and balanced. Include details about the food quality, service, ambiance, value for money, and your overall experience. Be specific and provide context. Remember to keep it respectful and constructive.
  • Can I upload photos with my review? Yes! We highly encourage adding photos of the food, restaurant interior, or menu to enhance your review. Please ensure the photos are clear, relevant, and do not infringe on anyone’s privacy (e.g., avoid close-ups of other diners without their permission).
  • Are there any guidelines for writing reviews? Yes, we have Community Guidelines to ensure our platform remains helpful and respectful. Reviews should be based on your personal, recent dining experience, be truthful, not contain offensive language, hate speech, or personal attacks, and avoid promotional content. We reserve the right to remove reviews that violate our guidelines.
  • Can I edit or delete my review after posting? Yes, you can edit or delete your reviews from your “My Reviews” section within your user profile.
  • What if I have a negative experience? You are welcome to share negative experiences, but please do so constructively and respectfully. Focus on facts and your specific experience rather than making personal attacks or generalizations.

3. Account Management

  • How do I update my profile information? Log in to your account and go to your “Profile Settings” or “Edit Profile” section. You can update your name, profile picture, city, dietary preferences, and other personal details.
  • I forgot my password. How can I reset it? On the login page, click on “Forgot Password?”. Enter your registered email address, and we’ll send you a link to reset your password.
  • How can I change my email address? You can usually change your email address in your “Account Settings” or by contacting our customer support if you encounter any issues.
  • Can I close or deactivate my account? Yes, you can request to close or deactivate your account. Please contact our Grievance Officer (details below in the Privacy section) to initiate this process. Please note that once your account is closed, your reviews and data associated with it may be removed, subject to our data retention policies.

4. Privacy & Data Protection

  • What personal data does Fikhy.com collect? We collect personal data that you provide voluntarily (like your name, email, reviews, profile details) and automatically collected usage data (like IP address, browser type, and information via cookies). For a detailed list, please refer to our full Privacy Policy.
  • How does Fikhy.com use my personal data? We use your data to provide and improve our services, manage your account, process your contributions (reviews), personalize your experience, communicate with you, for analytics, security, and to comply with legal obligations. Specific purposes are detailed in our Privacy Policy.
  • Is my personal data safe with Fikhy.com? We implement reasonable security measures (technical and organizational) to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
  • Does Fikhy.com share my data with third parties? We may share your data with trusted service providers (e.g., hosting, analytics), business partners (with your consent), or if required by law. Your public reviews and profile information are visible on the platform. We do not sell your personal data. More details are in our Privacy Policy.
  • What are my data protection rights under the DPDP Act, 2023? As a user in India, you have rights including:
    • Right to Access: Request a copy of your personal data we hold.
    • Right to Correction: Request correction of inaccurate or incomplete data.
    • Right to Erasure (Right to be Forgotten): Request deletion of your data under certain conditions.
    • Right to Grievance Redressal: An effective mechanism to resolve grievances. For more details on these rights and how to exercise them, please refer to our Privacy Policy.
  • How can I withdraw my consent? Where we rely on your consent for processing your data, you have the right to withdraw it at any time. You can often manage this through your account settings or by contacting our Grievance Officer.
  • What about cookies? We use cookies to enhance your Browse experience, remember your preferences, and for analytics. You can manage your cookie preferences through your browser settings. Opting out of certain cookies might affect the functionality of the site.
  • Who is the Grievance Officer, and how do I contact them? Our Grievance Officer is responsible for addressing your privacy-related concerns and grievances as per the DPDP Act, 2023. You can find their contact details in the “Grievance Redressal Mechanism” section of our Privacy Policy.

5. Technical Support

  • I’m experiencing technical issues. What should I do? First, try clearing your browser’s cache and cookies or using a different browser. If the problem persists, please contact our customer support team with details about the issue, your device, and browser.
  • Is Fikhy.com accessible on mobile devices? Yes, Fikhy.com is designed to be mobile-responsive, allowing you to access it comfortably on your smartphone or tablet.

6. Other Questions

  • How do you ensure reviews are authentic? While we cannot verify every single dining experience, we have robust Community Guidelines and a moderation process. We encourage users to report any suspicious or fake reviews, which we then investigate.
  • Can restaurants respond to reviews? We may offer a feature for restaurant owners to respond to reviews. This helps facilitate constructive dialogue and allows businesses to address feedback directly.
  • How can I suggest a new restaurant to be added? If a restaurant isn’t listed, please contact our support team with the restaurant’s name, address, and contact information. We’ll review the submission for inclusion.

Still have questions?

If you couldn’t find an answer to your question here, please don’t hesitate to contact our support team or our Grievance Officer (for privacy-related matters) via the contact details provided in our Privacy Policy.

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